Assistant Manager – Query and Complaints Management

    March 8, 2019
    Head Office - Karachi
    Job Type
    Resource Mobilization Department
    23 years or more
    Expected Travel


    • (S)he will be responsible for undertaking timely administration required to capture knowledge of donors/prospects within relevant portfolios.
    • (S)he will be responsible for maintaining a thorough knowledge, and the funding priority, of projects available for funding by donors as well as all TCF products available so that all queries coming in can be managed easily.
    • Communicating on proposals, construction progress reports, financial updates and any other school visit / meetings with donors
    • Manage the queries coming in for RMD department, coordinate with different departments and regions to manage the queries quickly and smartly.


    16 years of education (i.e. Masters degree or 4 year Bachelors degree) in business, management or related fields.


    1 year of experience

    Required Skills

    • High level of proficiency in using MS-Office applications & the internet
    • Ability to multi-task and work under pressure
    • Excellent communication, negotiation and interpersonal skill
    • High levels of accuracy, productivity and initiative
    1. Personal Information
    2. Education & Training (Most Recent ONLY)
    3. Employment Record (Present or Last Job ONLY)
    in number of years
    name of employer
    current job title
    in whole numbers
    4. Upload CV
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