Assistant Manager – Query and Complaints Management

  March 30, 2019   

Assistant Manager – Query and Complaints Management

March 7, 2019
Head Office - Karachi
Job Type
Resource Mobilization Department
23 years or more
Expected Travel


• (S)he will be responsible for undertaking timely administration required to capture knowledge of donors/prospects within relevant portfolios.
• (S)he will be responsible for maintaining a thorough knowledge, and the funding priority, of projects available for funding by donors as well as all TCF products available so that all queries coming in can be managed easily.
• Communicating on proposals, construction progress reports, financial updates and any other school visit / meetings with donors
• Manage the queries coming in for RMD department, coordinate with different departments and regions to manage the queries quickly and smartly.

Required Skills

• High level of proficiency in using MS-Office applications & the internet
• Ability to multi-task and work under pressure
• Excellent communication, negotiation and interpersonal skill
• High levels of accuracy, productivity and initiative


16 years of education (i.e. Masters degree or 4 year Bachelors degree) in business, management or related fields.


1 year of experience
1. Personal Information
2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in whole numbers
4. Upload CV
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Files accepted: pdf, doc, docx, jpg

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