Business Processes & Portfolio Manager

  September 5, 2019   

Business Processes & Portfolio Manager

Published
September 5, 2019
Location
Head Office, Karachi
Category
Job Type
Departments
Marketing

Description

  • Evaluating existing business processes
  • Developing a Process Manual that contains process outlines, flowcharts, and implementation procedures
  • Placing checks & controls against each process developed and having a consequence/reward management system attached to it
  • Managing implementation of the processes identified in the Process Manual
  • Coordinating teams & training staff
  • Communicating new and changed policies
  • Creating, analyzing and distributing process reports
  • Reducing process error rates by continuously implementing improvements
  • Being the focal point of contact for all process-related queries
  • Facilitating resolution of issues with items not complying with the process
  • Developing donor journey for all retail segments
  • Defining KPIs to effectively monitor portfolio movement
  • Monitoring KPIs dealing specifically related to portfolio movement
  • Proficiently working towards increasing the donor retention rate across all segments by introducing both strategic and tactical changes to the existing donor journey

Required Skills

  • Advanced knowledge of MS Office specifically MS Excel
  • Excellent presentation and facilitation skills
  • Skilled in project management
  • Knowledge of portfolio management
  • Outstanding communication and negotiation ability
  • Excellent organizational skills & a knack for problem-solving
  • A team player with leadership skills

Education

Bachelor's Degree in Business Management or Computer Science.

Experience

2 - 3 years' experience in a similar role.
1. Personal Information
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name of employer
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