Call Center Officer (Welcome & Congratulatory)

  April 19, 2019   

Call Center Officer (Welcome & Congratulatory)

Published
June 3, 2019
Location
Karachi
Category
Job Type
Departments
Human Resource
Gender
Female
Age
21-30
Expected Travel
None

Description

  • Make Welcome and Congratulatory calls to teachers and principals, record feedback and liaise with AM-CC to expedite solutions
  • Ensure Quarterly Call targets are being met
  • Make regular calls to principals for missing data collection
  • Write regular  reporting emails to AM-CC regarding performance and targets
  • Maintain and update Google drive, tracker and excel sheets
  • Create reports for Welcome and Congratulatory Calls
  • Send after-call support items to teachers and principals
  • Carry out any other Call Center Activities deemed necessary by AM-CC
  • Ensure effective data management in the Call Center structure
  • Ensure accuracy and validity of data entered
  • Maintain and improve quality by ensuring CC guidelines are being followed.

Required Skills

• Proficient computer skills (MS Office, Internet etc.)
• Excellent communication and interpersonal skills; ability to interact effectively with TCF faculty
• Strong command over written and spoken English and Urdu
• Ability to listen attentively, speak calmly and politely and document user problems comprehensively
• Good organizational skills
• Good attention to detail
• Ability to multitask

Education

14 years of education (BA/B.Com/BSc.)

Experience

At least 1 year of relevant experience
1. Personal Information
2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in whole numbers
4. Upload CV
Drop files here browse files ...
Files accepted: pdf, doc, docx, jpg

Related Jobs

© 2019 The Citizens Foundation. All Rights Reserved.

Are you sure you want to delete this file?
/